Return and Refund Policy
Return and Refund Policy
At TheWishPost, we want you to be completely satisfied with every product you receive. However, we understand that sometimes a return or refund may be necessary. This policy explains how we handle returns, refunds, and exchanges to provide a fair and transparent experience for every customer.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition that you received it.
- It must be unused and in its original condition.
- It must be returned with the original packaging and included accessories.
- You will need the receipt or proof of purchase (order number).
2. How to Start a Return
To start a return, please contact us first at:
Please note:
- Items returned to us without first requesting a return authorization will not be accepted.
- Do not send your purchase back to the manufacturer address shown on the shipping label. We will provide the correct return shipping address and instructions by email.
- If your return is approved, we will provide instructions on how and where to send your package. Customers are generally responsible for return shipping costs unless the item is defective or received incorrectly.
3. Damages & Issues
Please inspect your order immediately after delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can assist you.
For damaged items, please include clear photos of the product and packaging in your email. This helps us review your request and provide a faster resolution.
4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that have been used, damaged, or altered after delivery.
- Custom or personalized products.
- Items marked as final sale or gift cards.
5. Exchanges
The fastest way to receive the item you want is to return the item you currently have and, once the return is approved, place a new order for the replacement item.
6. European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
The item must be returned in the same condition that you received it, unused, and with the original packaging.
7. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, we will issue the refund to your original payment method within 10 business days.
Please note that additional processing time may be required by your bank or credit card provider before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Return Address
Please contact our support team to confirm the correct return facility before sending any items back. Returns sent to an incorrect address may not be processed.
Our company information for correspondence is:
NO.46 LAI YIP STREET,
KWUN TONG, KLN,
HONG KONG