Shipping Protection Terms & Conditions

What Is Shipping Protection?

Shipping Protection is an optional service available at checkout that provides added protection for your order while it is in transit. For a small fee, eligible orders may receive priority assistance if a package is lost, damaged, or stolen before delivery.

1. Coverage Period

Coverage begins when your package is dispatched from our fulfillment center and ends once the carrier confirms successful delivery to the shipping address provided at checkout.

2. What Is Covered

Shipping Protection applies to the following eligible incidents that occur during transit:

• Lost Packages: The carrier confirms that the package has been lost, or the tracking information has not been updated for more than 15 business days.

• Damaged Packages: The items arrive broken or unusable as a result of mishandling during shipping.

• In-Transit Theft: The package is intercepted or stolen before it reaches the final delivery destination.

3. What Is Not Covered

Shipping Protection does not apply in the following situations:

• The customer provided an incorrect or incomplete shipping address.

• The carrier marks the package as “Delivered,” but the package is later reported missing, including cases of porch theft or packages left unattended after successful delivery.

• The shipment is delayed due to customs holds, import processing, or clearance-related issues.

4. How to File a Claim

To submit a claim, please contact our customer support team within 7 days of the scheduled delivery date.

The following information may be required:

• Order Information: Your order number.

• Damage Claims: Clear photos showing the damaged packaging and the damaged contents.

• Loss or Theft Claims: Confirmation from the shipping carrier or a formal carrier inquiry or case number.

Claims submitted without the required supporting information may not be eligible for approval.

5. Claim Resolution

Once a claim has been reviewed, verified, and approved, we may provide one of the following resolutions at our discretion:

• Replacement: A replacement item will be shipped at no additional cost.

• Refund: A full refund for the purchase price of the eligible lost or damaged item(s). The Shipping Protection fee is not refundable.

6. Fee and Selection

• Fee: Shipping Protection is available for a non-refundable fee of USD $3.99 per order.

• Optional Service: Shipping Protection is completely voluntary and is not selected by default.

• How to Add It: Customers who wish to purchase Shipping Protection must manually select the “Shipping Protection” option during checkout.

• Non-Refundable After Dispatch: Once an order has been dispatched, the Shipping Protection fee is non-refundable because coverage has already begun.

7. Limitation of Liability

Our liability under Shipping Protection is limited to the actual purchase price of the eligible lost or damaged item(s).

Shipping Protection does not cover indirect, incidental, or consequential losses.